SUPPORT
Support
One team answers everything. Write from the address on your account and we will have the context already.
Write to us
What we help with
- Your account, sign in, and the email address on it.
- Applications and membership standing.
- Anything in your collection: cards, binders, imports, exports.
- A price or a market figure you think is wrong.
- Premium billing, restoring a purchase, and cancelling.
- The giveaway, invite codes and entries.
A price that looks wrong
Report it from the card itself, in the app. That sends us the exact card, printing, grade and condition you are looking at, which is what we need to find the reading. A report by email works and takes longer.
Deleting your account
Delete it yourself in the app: Profile, then Preferences, then Delete account at the foot of the list. It takes effect immediately. If you cannot get into the app, write to us from the address on the account and we will do it for you.
Deleted immediately in the app, or within 30 days of an email request: your profile, your collection and its history, your binders, your watchlist and alerts, your saved trades, your device tokens and your sign-in credentials.
Kept where the law requires it: records of completed transactions and payments, for as long as tax and accounting rules oblige us to hold them. Nothing in that set is used to build a profile of you.
Deletion is final. Export anything you want to keep first. An active Premium subscription is billed by Apple, so cancel it in your Apple account as well.
Request deletionThe agreement
What you accepted, and what we hold.